My qualifications aren’t just credentials — they’re the methodological backbone of the product work I deliver. Each study informs how I design systems, model behaviour, and build tools that help organisations make sharper, more confident decisions.
Service Quality and Loyalty
Applied quantitative research into service-quality dimensions and their impact on retention, using the findings to explore how service design, customer experience, and perceived value influence loyalty. This work connects directly to product management by showing how measurable aspects of user experience can affect adoption, retention, and long-term engagement
Read DissertationGenetic Algorithms tuning using Design of Experiments
Used design of experiments methodologies to investigate optimisation problems, with a focus on structured experimentation, trade-off analysis, and evidence-based improvement. This is relevant to product management because many product decisions involve exploring competing constraints and identifying the best achievable outcome rather than a single perfect answer.
Read Dissertation